Information about donations and merchandise orders.
Last updated: August 29, 2026
Donations to the Association are voluntary and are generally non-refundable once completed. For an accidental or duplicate donation, contact the Association promptly and follow any procedures required by the external donation provider.
An order awaiting Bank Transfer verification has not yet entered paid fulfillment. Contact the Association if you need the order changed or canceled before payment is verified.
A COD order may be canceled before fulfillment approval by contacting the Association. Once production or shipment has begun, cancellation may no longer be possible.
Some products may be produced after an order is approved. Returns, replacements or refunds for such items may depend on the nature of the issue and the fulfillment provider's applicable process.
Contact the Association promptly with the order number and clear photographs if merchandise arrives damaged or incorrect. The Association will review the issue and, where relevant, coordinate with the fulfillment provider.
For merchandise or donation questions, contact info@rockhallprimaryschoolalumni.org.
